Casual Consultants

We're so happy to have you on our team!

If you're just buying for yourself or if you're sharing with a few close friends and family, there's a seat here for you!

When you first join us, there may be a lot thrown at you all at once. I wanted to make sure you had a one-stop-shop so you could know what's going on, how to put orders in, take your discount, and so you felt supported no matter where your Norwex journey takes you!

If any any point, you need more hands-on help - you can always make an appointment with me (or if I'm not your direct upline, your upline through their preferred scheduling method!)

Schedule an appointment

I also want to offer - if life ever changes and you're ready to start sharing Norwex beyond yourself/close family and friends - there's also a spot here for you to do that. Check out the "New Consultant" section of this site OR jump on a team call OR schedule a 1:1 call with me to figure out what that looks like for you in your current season!

Product Resources

Norwex has more then 400 amazing products in our lineup! The catalog does a GREAT job explaining products.

YouTube is also a great resource to search individual products and their various uses.

You are also welcome to "search" in my Customer community on Facebook for any product you're curious about.

Check out the Community

How to Navigate your Back office

Head to https://norwex.biz/en_US/consultant/dashboard (bookmark it!) and log in using the consultant ID that was emailed to you. Your password will be the last 4 of your social security number unless you change it

Learn from the experts! Watch these 2 quick videos Norwex as provided you in your back office

I have screenshots of the most important things for your reference below

Finding Current Specials

Head to teamriseandsoar.com and they're right there under "Click Here for Monthly Specials from Norwex"

Consultant Care

If you ever have any issues, you can chat in to consultant care with the "Live Chat" box to the left or call them by clicking on the down arrow next to your name at the top. A drop down will open with consultant care's info. You will likely need your consultant ID number handy, which is under your name at the top

What is office suite? Do I need it?

Office suite is Norwex's website hosting and more designed just for consultants. It's free foor the first 6 months you're a consultant. After that, it's $9.99/mo

The biggest benfits for casual consultants is that it allows you to process credit cards, open parties and gives you a website to share with friends and family. (If you don't have it, you'll need to collect payments from each person and put it on your card on file).

If you are buying for anyone except yourself, OR you plan to put in 1 big order every few months, I would suggest turning office suite on for those bigger orders/months. Why? Because you can put the order onto a party - allowing you to utilize your discount AND collect host rewards from the party. If the order is $250+, that automatically gets you a $25 shopping spree in the party. No brainer, right? (There are also other rewards the bigger the party gets)

How to Input different types of orders

If/When you collect orders, here's how to input them.

There's a few different types - ones that ship NOW direct to the customer and ones that ship LATER with the party order.

The different types of orders can be confusing so let's break them down

Personal supply order - catalogs, pamphlets (or products w/ your discount already applied). You can find the catalog with all the personal supply items under Resources > Personal Supply Catalog.

With this type of order, you CAN input your product orders for yourself and it'll automatically take your discount off. However, it is typically more advantageous to put your personal product orders on a party & collect the host rewards (if you have office suite)

Shopping spree order - when you recruit or meet an incentive, this is how you cash in on your "monopoly money." This is NOT the same shopping spree your host (or you) earn from hosting a party

Customer Order - Ship Now - this is how you will want to put in about 95% of your customer orders - this is the SAME as if someone orders from your website link. Their card will be charged immediately and the order will ship as soon as it's ready.

(Finally, The confusing one)

Party Shipping/Party Order - all orders inside a party that ship WITH the party are shipped at flat rate $6.95.

Click on the party name and go through the tabs on the top of the page. When you get to the "Add Guests & Orders" portion, add the guest, their order, take payment... but note that this order will NOT SHIP or charge their card until you close the party.

I personally do NOT like the party order feature because the order will not charge/process until your entire party is closed.

Here are a couple reasons why you would want to use this feature.

1. If you're collecting multiple orders for people that all live near you and they're okay coming to you to pick up their order

2. If you're offering bulk shipping to customers that are local/ordering for yourself and it's more than $60 worth of stuff - It costs you $6.95 shipping, but you get 10% or 12% back in shopping spree for your 2 star level of rewards - which could possibly get you more $$ in shopping spree then what you're spending on shipping

3. If you or the host is 1 order away from earning the next 1 star level of rewards (ex. she's at 7 buying guests but at 8 buying guests she gets another gift valued at MORE than $6.95. She can place a small order under her name, that ships to her with her party order to earn the next level.

If this one is too confusing for you, DON'T USE IT! :)

How to use your discount

If you enter orders under a "Personal Supply Order" - it will automatically take the 35% off

If you enter as a "Customer Order - Ship Now":

Customer Amount Due = Full Retail price - this is what a customer would pay through your website. This is how much you'd charge them if you want them to pay full price
Amount Due Norwex = Retail price minus your 35% discount PLUS shipping and tax.

You can charge ANY amount between these 2 amounts. To input the order with the discount, you simply put the amount you want to charge in the payment box next to the crdit card info.

You can also charge partial payments here (split between cards) - simply type in the amount you'd like to put on one card, hit "add" then the second card info and hit "add" again

Adding a party & finding links

If you'd like to collect orders from others, you'll want to subscribe to Office Suite so you have a website link and so you can process credit cards.

Go to Account > My Profile > Financial

Then tab over to "Office Suite Preferences"

Scroll down and click on "I wish to enroll in Office Suite for $9.99 per month"

This is also where you will find your "generic" or evergreen ordering link and where you can upload a photo & short bio

How to create a party

Click the "create New Party" button

How to find a party link

Under "open parties," hit "Copy party link"

How to delete a party

Click the "All Parties" button to open the larger view of parties - from here you can delete party links if you need to

How to close a party

From your consultant dashboard, click the name of the party.

Walk through the arrows at the top of the page until you have all your orders inputted, bookings attached, then pay for the orders (if there's a balance left). Double check all the info on the last screen and hit "submit party."

How to get paid & update your card on file

Consultant balances are processed to move all positive balances of more than $10 to be directly deposited into your bank account

Sales accumulated between the 1st through 20th are processed on or around the 21st and paid on the 21st of each month
Sales accumulated between the 21st through 1st are processed on or around the 1st and paid on the 7th of each month.

To add a bank account to your consultant account, from your consultant dashboard:

--> Account

--> My Profile

--> Financial

From there, a screen will pop up where you can select 1-2 bank accounts to add payouts to.

You can also set up your preferred "Consultant Card on File" to make checkout easier - just select it in the drop down options at checkout in any of your orders. This is also the card they'll charge office suite to!

How to keep your consultant account in good standing

A consultant who is:

Engaged: Submits $250 in retail sales in the current month & is engaged for that month only. (If you get engaged than your status will be "active" for the next 3 months).
Active: Has cumulative retail sales of $250 or more within a rolling 3-month calendar cycle. This is where you want to stay!
Inactive: Has less than $250 in cumulative retail sales within a rolling 3-month calendar cycle. They can still receive and place orders, and continue to earn their 35% discount.
Dormant: Has less than $250 in cumulative sales within a six month rolling calendar cycle. Dormant Consultants would need to pay $19.99 to reactivate and use their 35% discount.
Removed: Has no sales in a 12 month period and will no longer be a Norwex consultant.

We ask that all consultants on our team remain in the "Active" status. There is a "grace period" if you fall into inactive so you can get your account back into good status! Once you're dormant, there is a reactivation fee to use your discount. If you are removed, you will need to rejoin as a consultant to take advantage of your discount.

We know life happens - so if you're in danger of falling into Inactive, Dormant or Removed, I'll send you a text mid-month the month before it'll happen letting you know.

Ideas to gather orders without having to spend your own money

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